Q. I am unable to view the Virtual Photo Tours...I only see a blank screen and no images.

A. The Virtual Tours on this site use java applets. Depending on what browser you are using you will have to check your settings to see if you have java enabled to be able to view the Virtual Tours.

Microsoft Internet Explorer 5.xx or 6.xx for Windows

1. Go to the Internet Explorer menu and select Tools, Internet Options, Advanced tab. Scroll down till you come to either Java VM or Microsoft VM and make sure the 'JIT compiler enabled' box is checked...if not...check it and click on 'Apply'
You will need to restart your computer after applying this change.

2. If you are still not able to see the virtual tours go to Tools, Internet Options, Security Tab and click on 'Custom Level' and make sure 'Scripting of Java applets' is on 'enable' and click 'OK'

3. If you still have problems viewing the virtual tours go back to step 2 and locate 'Java permissions' and set to 'High safety' and click 'OK'

If after the above steps you are still having problems it could be that the Java Virtual Machine may need to be reinstalled ...possibly due to it having been corrupted during an update to your system.
Follow this link for download sites An informative and more in depth site on Java issues including installation, upgrading and configuring your web browser.

Note: Windows XP Users

Windows XP does not come with a Java Virtual Machine(JVM) installed.
To run any java applet a JVM must be installed.
If you have installed Windows XP over an existing installation of Windows that already has Internet Explorer with a JVM installed, then you should be alright.
If not, installing this will not only enable you to see most virtual tours, but will also help you to see other web pages containing other java technologies which you may already be having trouble with.

Netscape Browser
Netscape Communicator 4.0 Versions

For these changes to take effect you must restart your computer when done.

Go to "Edit" on the top of your screen
Click on "Preferences"
Under the "Advanced" section, click "Cache"
Click "Clear Memory Cache", This removes old files from your computer's memory
Click the "OK" button
Click the "Clear Disk Cache" button. This removes old files from your hard drive
Click the "OK" button
Click on "Advanced" again
Make sure all the following options are checked:

Automatically load images
Enable java
Enable javascript
Enable style sheets
Enable auto install

Click "OK" at the bottom of the page.

Microsoft Internet Explorer 5 for Macintosh OS

Click the 'Explorer' menu on your browser
Select 'Preferences'
Select 'Java' from the left navigation bar
Place a check-mark next to 'Enable Java'
Click "OK".

You can test to see if your browser is Java Enabled here

If you don't see your browser and operating system listed just let us know from the contacts page